As our Employee Assistance Program (EAP) provider, Telus Health is available to provide a range of services for AAD employees and labour hire contractors, Australian Antarctic Program (AAP) participants (regardless of affiliated agency) and their immediate families. The services and tools available through our EAP help support your health and wellbeing, both at work and in your personal life.
Australian Antarctic Program participants and your immediate family members are able to access the EAP from your date of commencement through until 6 months after your return to Australia. When reaching out to the EAP, you will be asked to Select 1 if you are an AAP participant, or the immediate family member of an AAP participant. In selecting this option, you will be connected with a clinician who has an understanding of the Australian Antarctic Program.
If you are in an emergency, or at immediate risk of harm to yourself or others, call 000.
Contact TELUS Health
Phone: 1800 320 799
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Select 1 – If you are an Australian Antarctic Program participant, or you are an immediate family member of an Australian Antarctic Program participant.
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Select 2 – for employees and family members of the Department of Climate Change Energy Environment and Water (including the Australian Antarctic Division and Parks Australia but excluding Australian Antarctic Program participants who should select 1 as above).
This national contact centre number operates 24/7 and is available 365 days per year for:
- phone support
- booking a face-to-face, online/video or phone appointments.
When you call TELUS Health, you will initially speak with a National Contact Centre (NCC) team member who will assist you in booking an appointment with a clinician. In taking your call, they will ask you for some personal details to create a client profile, and information about the main reason for seeking support to help them in connecting you with the most appropriate clinician. With this information, they will book you the next available appointment via phone, video or face-to-face (if in Australia), depending on your preference and whichever is available sooner.
If you are in crisis or at immediate risk, please let the NCC team member know and they will prioritise your care accordingly.
All information collected by TELUS Health is strictly confidential and will not be shared with the Department and/or Australian Antarctic Divison.
Manager Assist: 1300 360 364 (Option 2)
Nurse On-Call: 1800 835 871 (Option 3)
The Nurse On-Call service provides general health advice from an experienced nurse and can be accessed 9am to 5pm, Monday to Friday by calling.
Text: 0480 032 310
Immediate SMS support with a practitioner is available Monday to Friday, 7:30am to 7:30pm AEST.
Aboriginal and Torres Strait Islander People: 1800 816 152
Aboriginal and Torres Strait Islander People can call for dedicated support.
Contact from Overseas: 61 8295 2292